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Shelburne Hotel & Suites
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Frequently Asked Questions

Covid-19 update
With over fifty years in the New York Hospitality industry, Denihan Hospitality is dedicated to the health and wellbeing of every guest, and have always maintained the most rigorous standards across all properties. With the recent outbreak of COVID-19, we are in constant communication with American Hotel Lodging Association (AHLA) and the Centers for Disease Control and Prevention (CDC), and are following their strict guidance regarding this matter.

For the most updated information, please refer to the  American Hotel Lodging Association  and the  Centers for Disease Control and Prevention (CDC) 

What time can I check-in and check-out?

Check-in time is 3PM, check-out is at 12PM.

What’s the hotel’s reservation cancellation policy?

Although we’d love for you to stay with us, we know things may come up. Hotel cancellation policies vary based upon rate and location – contact your hotel for more information

Is there Wi-Fi access in every Affinia hotel?

Yes – we want our guests to stay connected. Wi-Fi is available in the lobby of all hotels, and access to in-room Wi-Fi is included as part of the Hotel Facilities Fee.

What is Affinia’s smoking policy?

All Affinia hotels are smoking-free environments. Smoking in your room will result in a $300 fine.

Do Affinia hotels offer business services?

Yes – access to business services, including high-speed internet, scanning and printing, is included in your Hotel Facilities Fee.

Do you have a business center?

Located in our lobby we invite guests to use our Business Center for easy access to our computers.  Guest are welcome to use our 2 computers and printer.

Do you have a pool/fitness center?

Although we do not have a pool, guests can stay fit in our state-of-the-art cardio and weight training stations for you to stay fit and keep up with your exercise, open 24/7.

What is Social Sips?

Every Affinia hotel offers a nightly wine hour from 5-6pm hosted by the hotel’s staff – perfect for winding down during the day or mingling with other guests. This amenity is included in your Hotel Facilities Fee. Visit the Social Sips program page for more details. *Note: guests must be 21+ to participate.

Can I bring my pet?

Absolutely! All of the Affinia hotels are pet-friendly. Check out Affinia’s VIPaws Program for more details.

Is the size of the Terrace Suite the same as One-bedroom King Suite?

Our Terrace Suites range from 550-650 sqf/51-60 sqm and are expansive apartment style spaces complete with separated living and sleeping rooms, work desk, sleeper sofa, two flat screen TV’s, and large bath.

Our One-bedroom King Suite which range from 450-650 sqf/42-60 sqm, comes fitted with One Queen or King Bed, the bathroom has either a roll-in shower or bathtub with grab bars. (450-650 sqf / 42-60 sqm). are the same size.

Is there a pullout sofa in your guest rooms?

Our One & Two-Bedroom Apartments, One Bedroom Empire Suites, Terrace Suites and Penthouse Suites offer comfortable pullout sofas.

Our One-bedroom King Suite which range from 450-650 sqf/42-60 sqm, comes fitted with One Queen or King Bed, the bathroom has either a roll-in shower or bathtub with grab bars. (450-650 sqf / 42-60 sqm). are the same size.

How big is the terrace in your terrace suites?

The terraces are approximately 4’ wide and varies in length from 48’-60+’.

Is there a limit to how long I can stay at an Affinia hotel?

Not at all – Affinia welcomes guests to stay for as long as they like, whether it’s a day, a week, a month, or even longer. Visit our Services & Amenities page to learn more about extended stays.

What is the “Hotel Facilities Fee” included on my bill?

Shelburne Hotel & Suites, Hotel Facilities Fee is $39 plus tax per room, per night and provides you with the following amenities:

  • $10 daily food and drink credit to our Cupboard*
  • Daily Wine Hour during Social Sips from 5-6pm
  • Wireless internet access for all of your devices
  • 10% off dinner at Celebrity Chef Geoffrey Zakarian’s The National Bar & Dining Rooms at The Benjamin Hotel
  • $15 off any spa service at oasis Day Spa
  • In-room gourmet coffee and tea offerings
  • Complimentary package handling/storage prior to and during your stay for up to five (5) pieces
  • Business services, including printing
  • Local and domestic long distance calls
  • 24/7 access to our state-of-the-art fitness centers
  • Access to Affinia bikes (where applicable)

*Must be redeemed daily, credit may not be rolled over
**Fee is exclusive of service gratuities

Is there a fee to have more than five packages delivered/held at the hotel?

We are happy to receive/hold up to five packages on behalf of our guests leading up to and during their stay.  There is a flat fee per package per day over the five complimentary packages and packages sent more than two days prior to arrival are subject to refusal or storage fees of an additional $7.50 per box per day:

  • Small $5 (up to 15”x11”x3”)
  • Medium $7.50 (up to “18×13”x3”)
  • Large $10 (anything over)

Where can I learn about Affinia’s special offers and promotions?

Affinia offers a wide variety of seasonal and hotel-based promotions and special offers, which are updated regularly – visit the Special Offers page to learn more or sign up to receive insider offers to find one that is just right for you.

What is the Affinia Bike Program?

Access to Affinia’s Bike Program is included in your Hotel Facilities Fee. Participation varies by location. Check out the Bike Program information page to learn more.

What is the Affinia Junior program?

At Affinia, we want everyone’s stay to be as comfortable and pleasant as possible – and that includes our youngest guests as well! Our Affinia Junior program guarantees a memorable NYC experience for the entire family. Visit the Affinia Junior program page for more information.

What is the Affinia FreshDirect Grocery Service?

We teamed up with FreshDirect to provide grocery services for our guests. This service is available at all Affinia Hotels – visit the FreshDirect Grocery Service information page to learn more.

Do the hotels offer valet services? 

Valet Parking ranges from $55-$66 per 24-hour period for cars, $65-$75 for SUVs and minivans. In-and-out privileges are not included.

How far are you from (Times Square)?

Times Square is approximately a 15-minute walk.

How far are you from NYU Langone?

NYU Langone is conveniently located just 7 blocks away, or a 6-minute drive. Just ask the bellman to call you a cab!

What should I do and see during my stay?

Check out our Affinia Happenings blog for more information about some of the best local events and attractions you definitely won’t want to miss during your stay in NYC.

Contact Information

General Reservations: 1.866.233.4642

Fifty Hotel & Suites
Address: 155 East 50th Street, New York, NY 10022
Front Desk: 212.751.5710

Shelburne Hotel & Suites
Address: 303 Lexington Avenue, New York, NY 10016
Front Desk: 212.689.5200

Gardens Suites Hotel
Address: 215 East 64th Street, New York, NY 10065
Front Desk: 212.355.1230

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