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The Shelburne Sonesta
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  • The Gardens Sonesta ES Suites
  • The Fifty Sonesta Select
  • The Shelburne Sonesta
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Frequently Asked Questions

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Sonesta Hotels of New York takes our corporate responsibility seriously. That’s one reason we are pleased to be a part of the “Hospitality for Hope” and “Safe Stay” initiatives recently launched by the national hotel industry to provide hope and enhanced cleaning hotel practices and workplace protocols to meet the challenges presented by COVID-19. Learn more.

What time can I check-in and check-out?

Check-in time is 3PM, check-out is at 12PM.

What’s the hotel’s reservation cancellation policy?

Although we’d love for you to stay with us, we know things may come up. Hotel cancellation policies vary based upon rate and location – contact your hotel for more information

Is there Wi-Fi access in every hotel?

Yes – we want our guests to stay connected. Wi-Fi is available in the lobby of all hotels, and access to in-room Wi-Fi is included as part of the Hotel Facilities Fee.

What is the smoking policy?

All hotels are smoking-free environments. Smoking in your room will result in a $300 fine.

Do the hotels offer business services?

Yes – access to business services, including high-speed internet, scanning and printing, is included in your Hotel Facilities Fee.

Do you have a business center?

Located in our lobby we invite guests to use our Business Center for easy access to our computers.  Guest are welcome to use our 2 computers and printer.

Do you have a pool/fitness center?

Although we do not have a pool, guests can stay fit in our state-of-the-art cardio and weight training stations for you to stay fit and keep up with your exercise, open 24/7.

Can I bring my pet?

Absolutely! Check out Sonesta’s PAWS (Pets Are Welcome at Sonesta) program for more details.

Is the size of the Terrace Suite the same as One-bedroom King Suite?

Our Terrace Suites range from 550-650 sqf/51-60 sqm and are expansive apartment style spaces complete with separated living and sleeping rooms, work desk, sleeper sofa, two flat screen TV’s, and large bath.

Our One-bedroom King Suite which range from 450-650 sqf/42-60 sqm, comes fitted with One Queen or King Bed, the bathroom has either a roll-in shower or bathtub with grab bars. (450-650 sqf / 42-60 sqm). are the same size.

Is there a pullout sofa in your guest rooms?

Our One & Two-Bedroom Apartments, One Bedroom Empire Suites, Terrace Suites and Penthouse Suites offer comfortable pullout sofas.

Our One-bedroom King Suite which range from 450-650 sqf/42-60 sqm, comes fitted with One Queen or King Bed, the bathroom has either a roll-in shower or bathtub with grab bars. (450-650 sqf / 42-60 sqm). are the same size.

How big is the terrace in your terrace suites?

The terraces are approximately 4’ wide and varies in length from 48’-60+’.

Is there a limit to how long I can stay at one of the hotels?

Not at all – Sonesta Hotels of New York welcomes guests to stay for as long as they like, whether it’s a day, a week, a month, or even longer. Visit our Services & Amenities page to learn more about extended stays.

What is the “Hotel Facilities Fee” included on my bill?

Shelburne Hotel & Suites, Hotel Facilities Fee is $39 plus tax per room, per night and provides you with the following amenities:

  • $10 daily credit to our Cupboard
  • Access to UV Sanitizers
  • Wireless internet access for all of your devices
  • Package handling/storage prior to and during your stay for up to five (5) pieces
  • Business services, including printing
  • Local and domestic long-distance calls
  • 24/7 access to our state-of-the-art fitness centers
  • Access to hotel bikes (where applicable)
  • **Fee is exclusive of service gratuities

 

Is there a fee to have more than five packages delivered/held at the hotel?

We are happy to receive/hold up to five packages on behalf of our guests leading up to and during their stay.  There is a flat fee per package per day over the five complimentary packages and packages sent more than two days prior to arrival are subject to refusal or storage fees of an additional $7.50 per box per day:

  • Small $5 (up to 15”x11”x3”)
  • Medium $7.50 (up to “18×13”x3”)
  • Large $10 (anything over)

Where can I learn about Sonesta Hotels of New York’s special offers and promotions?

Sonesta Hotels of New York offers a wide variety of seasonal and hotel-based promotions and special offers, which are updated regularly – visit the Special Offers page to learn more or sign up to receive insider offers to find one that is just right for you.

What is the Affinia Junior program?

At Affinia, we want everyone’s stay to be as comfortable and pleasant as possible – and that includes our youngest guests as well! Our Affinia Junior program guarantees a memorable NYC experience for the entire family. Visit the Affinia Junior program page for more information.

Do the hotels offer valet services? 

Valet Parking ranges from $55-$66 per 24-hour period for cars, $65-$75 for SUVs and minivans. In-and-out privileges are not included.

How far are you from (Times Square)?

Times Square is approximately a 15-minute walk.

How far are you from NYU Langone?

NYU Langone is conveniently located just 7 blocks away, or a 6-minute drive. Just ask the bellman to call you a cab!

What should I do and see during my stay?

Check out our Neighborhood Guide for more information about what to see and do during your stay. From restaurants to attractions, we’ve got you covered during your trip to NYC.

Contact Information

General Reservations: 1.866.233.4642

Fifty Hotel & Suites
Address: 155 East 50th Street, New York, NY 10022
Front Desk: 212.751.5710

Shelburne Hotel & Suites
Address: 303 Lexington Avenue, New York, NY 10016
Front Desk: 212.689.5200

Gardens Suites Hotel
Address: 215 East 64th Street, New York, NY 10065
Front Desk: 212.355.1230

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