FAQs

Check-in time is 3PM, check-out is at 12PM.

Although we’d love for you to stay with us, we know things may come up. Hotel cancellation policies vary based upon rate and location – contact your hotel for more information

Yes – we want our guests to stay connected. Wi-Fi is available in the lobby of all hotels, and access to in-room Wi-Fi is included as part of the Hotel Facilities Fee.

Room service is available at all Affinia hotels. However, hours and offerings may vary based on location. Visit the website of your hotel of choice for more information.

All Affinia hotels are smoking-free environments. Smoking in your room will result in a $300 fine.

Yes – access to business services, including high-speed internet, scanning and printing, is included in your Hotel Facilities Fee.

Yes – all Affinia hotels feature state-of-the-art health and fitness centers. Access to these facilities are included in your Hotel Facilities Fee.

Every Affinia hotel offers a nightly wine hour from 5-6pm hosted by the hotel’s staff – perfect for winding down during the day or mingling with other guests. This amenity is included in your Hotel Facilities Fee. Visit the Social Sips program page for more details. *Note: guests must be 21+ to participate.

Absolutely! All of the Affinia hotels are pet-friendly. Check out Affinia’s VIPaws Program for more details.

Not at all – Affinia welcomes guests to stay for as long as they like, whether it’s a day, a week, a month, or even longer. Visit our Services & Amenities page to learn more about extended stays.

Affinia offers a wide variety of seasonal and hotel-based promotions and special offers, which are updated regularly – visit the Special Offers page to learn more or sign up to receive insider offers to find one that is just right for you.

Access to Affinia’s Bike Program is included in your Hotel Facilities Fee. Participation varies by location. Check out the Bike Program information page to learn more.

At Affinia, we want everyone’s stay to be as comfortable and pleasant as possible – and that includes our youngest guests as well! Our Affinia Junior program guarantees a memorable NYC experience for the entire family. Visit the Affinia Junior program page for more information.

We teamed up with FreshDirect to provide grocery services for our guests. This service is available at all Affinia Hotels – visit the FreshDirect Grocery Service information page to learn more.

Valet Parking ranges from $55-$66 per 24-hour period for cars, $65-$75 for SUVs and minivans. In-and-out privileges are not included.

Check out our Affinia Happenings blog for more information about some of the best local events and attractions you definitely won’t want to miss during your stay in NYC.

Each Hotel Facility fee includes the following amenities:

• $10 daily food and drink credit to our Cupboard
• Daily Wine Hour during Social Sips from 5-6pm
• Wireless internet access for all of your devices
• 10% off dinner at Celebrity Chef Geoffrey Zakarian’s The National Bar & Dining Rooms
• Complimentary package handling/storage prior to and during your stay for up to five (5) pieces
• Business services, including printing
• Local and domestic long distance calls
• 24/7 access to our state-of-the-art fitness centers
• Access to Affinia bikes (where applicable)

We are happy to receive/hold up to five packages on behalf of our guests leading up to and during their stay.

• Small $5 (up to 15”x11”x3”)
• Medium $7.50 (up to “18×13”x3”)
• Large $10 (anything over)