FAQs

Check-in time is 4PM, check-out is at 11AM.

Although we’d love for you to stay with us, we know things may come up. Hotel cancellation policies vary based upon rate and location – contact your hotel for more information.

Yes – we want our guests to stay connected. Wi-Fi is available in the lobby of all hotels, and access to in-room Wi-Fi is included as part of the Hotel Facilities Fee.

All hotels are smoking-free environments. Smoking in your room will result in a $300 fine.

Yes – access to business services, including high-speed internet, scanning and printing, is included in your Hotel Facilities Fee.

Yes – all hotels feature state-of-the-art health and fitness centers. Access to these facilities are included in your Hotel Facilities Fee.

Absolutely!

Make Traveling with Pets Simple

When you and your pet check in, we’ll greet you with a PAWS Welcome Letter and complimentary dog treats. Plus, we’ll have your room ready with a water dish, feeding bowl, waterproof mat. Pamper your pet with the addition of a cozy pet bed at Royal Sonesta, Sonesta Hotels & Resorts, and Sonesta Select hotels.

When planning to stay with your pet at the hotel, please inform the reservation agent or front desk.

Our Pet Policy:

All Sonesta hotels are pet-friendly and welcome well-mannered pets, with no breed or weight restrictions. Up to two pets are permitted per room or suite.

At Royal Sonesta, Sonesta Hotels & Resorts, and Sonesta Select, a minimum fee of $75 USD / $95 CAD per stay applies.

At Sonesta ES Suites and Sonesta Simply Suites, a minimum fee of $75  for stays up to 7 nights, and $150 over 7 days .

Check out Sonesta’s PAWS (Pets Are Welcome at Sonesta) program for more details.

Not at all – Sonesta Hotels of New York welcomes guests to stay for as long as they like, whether it’s a day, a week, a month, or even longer. Visit our Services & Amenities page to learn more about extended stays.

Sonesta Hotels of New York offers a wide variety of seasonal and hotel-based promotions and special offers, which are updated regularly – visit the Special Offers page to learn more or sign up to receive insider offers to find one that is just right for you.

Valet Parking ranges from $55-$75 per 24-hour period for cars, $65-$85 for SUVs and minivans*. In-and-out privileges are not included.

Check out our Neighborhood Guide for more information about what to see and do during your stay. From restaurants to attractions, we’ve got you covered during your stay in NYC.

Our Hotel Facilities Fee provides you with the following amenities:

• • $10 daily cupboard credit*
  • Premium wireless internet access for all of your devices
  • Unlimited local/national calls
  • 24/7 fitness center access
  • One-time $15 Dry Cleaning Service credit for your stay

*Must be redeemed daily and cannot roll over. Not valid on day of departure

We are happy to receive/hold up to five packages on behalf of our guests leading up to and during their stay.

• Small $5 (up to 15”x11”x3”)
• Medium $7.50 (up to “18×13”x3”)
• Large $10 (anything over)