FAQs

COVID – 19

With over fifty years in the New York Hospitality industry, Denihan Hospitality is dedicated to the health and wellbeing of every guest and associate and we have always maintained the most rigorous cleaning standards across all properties. With the recent outbreak of COVID-19, we are in constant communication with American Hotel Lodging Association (AHLA) and the Centers for Disease Control and Prevention (CDC), and are following their strict guidance regarding this matter.

Specific steps our hotels are taking include:

• Public Space sanitization teams in lobby to disinfect all touch points on a regular basis.
• Focus on increased frequency of cleaning and disinfecting in public spaces, with a focus on the front desk check-in, elevators and elevator buttons, door handles, public bathrooms and room keys.
  • As a precaution, we have closed meeting rooms, fitness centers and other publicly shared amenity space currently not accessible to guests or employees until sanitation protocols are established.
• Associates utilizing EPA registered antimicrobial products for cleaning all touchpoints/surfaces.
• Antimicrobial soap accessible in all public restrooms.
• Sanitizing stations installed on each floor of properties and in public spaces.
• Protection screens are installed at Front Desk computer stations with space allocated for transfer of documents, keys, etc.
• Additional cleaning and sanitation measures for all frequently used equipment.
• Social distancing guidelines posted in each hotel lobby/elevator/back of house areas.
• Full health and safety training sessions provided to staff by GCG Risk Management (http://www.gcgriskmanagement.com/).
• PPE including masks and gloves provided to all associates and they are required to wear them.
• If an employee feels ill, he or she will stay at home and consult a doctor. If at any point a guest feels ill, our staff will provide immediate assistance.
• Use of electrostatic sprayers to safely sanitize and disinfect all public spaces, guestrooms and suites
• HEPA Filters for vacuums to trap a large number of very small particles

We take standards for hygiene and cleanliness very seriously.  For the most updated information, please refer to the  American Hotel Lodging Association  and the  Centers for Disease Control and Prevention (CDC) 

Check-in time is 3PM, check-out is at 12PM.

Although we’d love for you to stay with us, we know things may come up. Hotel cancellation policies vary based upon rate and location – contact your hotel for more information.

Yes – we want our guests to stay connected. Wi-Fi is available in the lobby of all hotels, and access to in-room Wi-Fi is included as part of the Hotel Facilities Fee.

All Affinia hotels are smoking-free environments. Smoking in your room will result in a $300 fine.

Yes – access to business services, including high-speed internet, scanning and printing, is included in your Hotel Facilities Fee.

Yes – all Affinia hotels feature state-of-the-art health and fitness centers. Access to these facilities are included in your Hotel Facilities Fee.

Absolutely! All of the Affinia hotels are pet-friendly. Check out Affinia’s VIPaws Program for more details.

Not at all – Affinia welcomes guests to stay for as long as they like, whether it’s a day, a week, a month, or even longer. Visit our Services & Amenities page to learn more about extended stays.

Affinia offers a wide variety of seasonal and hotel-based promotions and special offers, which are updated regularly – visit the Special Offers page to learn more or sign up to receive insider offers to find one that is just right for you.

At Affinia, we want everyone’s stay to be as comfortable and pleasant as possible – and that includes our youngest guests as well! Our Affinia Junior program guarantees a memorable NYC experience for the entire family. Visit the Affinia Junior program page for more information.

We teamed up with FreshDirect to provide grocery services for our guests. This service is available at all Affinia Hotels – visit the FreshDirect Grocery Service information page to learn more.

Valet Parking ranges from $55-$66 per 24-hour period for cars, $65-$75 for SUVs and minivans. In-and-out privileges are not included.

Check out our Neighborhood Guide for more information about what to see and do during your stay. From restaurants to attractions, we’ve got you covered during your stay in NYC.

Facility fee includes the following components:

• Care Kit provided for each guest with slippers, alcohol wipes and a surgical mask
• Access to Ultraviolet Sanitizers at the Front Desk to assist with sanitization of personal belongings such as keys, phones and other small items
• Visible verification of room sanitization with an “I Am Clean” sticker placed on door after thorough managerial inspection along with enhanced and increased frequency of cleaning for all of our high touch points; public spaces, elevators, public restrooms, and entrances
• Wireless internet access for all of your devices
• Package handling/storage prior to and during your stay for up to five (5) pieces
• Business services, including printing
• Local and domestic long-distance calls
• 24/7 access to our state-of-the-art fitness centers
• Access to Affinia bikes (where applicable)
• **Fee is exclusive of service gratuities

We are happy to receive/hold up to five packages on behalf of our guests leading up to and during their stay.

• Small $5 (up to 15”x11”x3”)
• Medium $7.50 (up to “18×13”x3”)
• Large $10 (anything over)