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  • The Gardens Sonesta ES Suites
  • The Fifty Sonesta Select
  • The Shelburne Sonesta
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FAQs

Sonesta Hotels of New York takes our corporate responsibility seriously. That’s one reason we are pleased to be a part of the “Hospitality for Hope” and “Safe Stay” initiatives recently launched by the national hotel industry to provide hope and enhanced cleaning hotel practices and workplace protocols to meet the challenges presented by COVID-19. Learn more.

What time can I check-in and check-out?

Check-in time is 3PM, check-out is at 12PM.

What's the hotel's reservation cancellation policy?

Although we’d love for you to stay with us, we know things may come up. Hotel cancellation policies vary based upon rate and location – contact your hotel for more information.

Is there Wi-Fi access in every hotel?

Yes – we want our guests to stay connected. Wi-Fi is available in the lobby of all hotels, and access to in-room Wi-Fi is included as part of the Hotel Facilities Fee.

What is the smoking policy?

All hotels are smoking-free environments. Smoking in your room will result in a $300 fine.

Do the hotels offer business services?

Yes – access to business services, including high-speed internet, scanning and printing, is included in your Hotel Facilities Fee.

Are there fitness centers in the hotels?

Yes – all hotels feature state-of-the-art health and fitness centers. Access to these facilities are included in your Hotel Facilities Fee.

Can I bring my pet?

Make Traveling with Pets Simple

PAWS (Pets Are Welcome at Sonesta) Welcome Letter and complimentary dog treats — and we’ll have your room ready with a water dish, feeding bowl, waterproof mat and and “pet in room” sign.

When planning to stay with your pet at the hotel, please inform the reservation agent or front desk.

Our Pet Policy:

All Sonesta hotels are pet-friendly and welcome well-mannered pets, with no breed or weight restrictions. Up to two pets are permitted per room or suite.

A minimum fee of $75 per stay applies.

Is there a limit to how long I can stay at one of the hotels?

Not at all – Sonesa Hotels of New York welcomes guests to stay for as long as they like, whether it’s a day, a week, a month, or even longer. Visit our Services & Amenities page to learn more about extended stays.

Where can I learn about Sonesta Hotels of New York's special offers and promotions?

Sonesta Hotels of New York offers a wide variety of seasonal and hotel-based promotions and special offers, which are updated regularly – visit the Special Offers page to learn more or sign up to receive insider offers to find one that is just right for you.

Do the hotels offer valet services?

Valet Parking ranges from $55-$66 per 24-hour period for cars, $65-$75 for SUVs and minivans. In-and-out privileges are not included.

What should I do and see during my stay?

Check out our Neighborhood Guide for more information about what to see and do during your stay. From restaurants to attractions, we’ve got you covered during your stay in NYC.

What is the "Hotel Facilities Fee" included on my bill?

Hotel Facilities Fee is $39 plus tax per room, per night and provides you with the following amenities:

  • $15 daily cupboard credit*
  • Wireless internet access for all of your devices
  • Unlimited local/long-distance calls
  • 24/7 access to state-of-the-art fitness center
  • One-time $15 laundry credit for your stay
  • Package handling/storage prior to and during your stay for up to five (5) pieces
  • *Must be redeemed daily. Cannot roll over
Is there a fee to have more than five packages delivered/held at the hotel?

We are happy to receive/hold up to five packages on behalf of our guests leading up to and during their stay.

  • Small $5 (up to 15”x11”x3”)
  • Medium $7.50 (up to “18×13”x3”)
  • Large $10 (anything over)

General Reservations: 1.866.233.4642

The Fifty Sonesta Select New York
Address: 155 East 50th Street, New York, NY 10022
Front Desk: 212.751.5710

The Shelburne Sonesta New York
Address: 303 Lexington Avenue, New York, NY 10016
Front Desk: 212.689.5200

The Gardens Sonesta ES Suites New York
Address: 215 East 64th Street, New York, NY 10065
Front Desk: 212.355.1230

The Benjamin Royal Sonesta New York
Address: 125 East 50th Street, New York, NY 10022
Front Desk: 212.715.2365

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