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Frequently Asked Questions
With over fifty years in the New York Hospitality industry, Denihan Hospitality is dedicated to the health and wellbeing of every guest, and have always maintained the most rigorous standards across all properties. With the recent outbreak of COVID-19, we are in constant communication with American Hotel Lodging Association (AHLA) and the Centers for Disease Control and Prevention (CDC), and are following their strict guidance regarding this matter.
What time can I check-in and check-out?
Check-in time is 3PM, check-out is at 12PM.
What’s the hotel’s reservation cancellation policy?
Although we’d love for you to stay with us, we know things may come up. Hotel cancellation policies vary based upon rate and location – contact your hotel for more information
Is there Wi-Fi access in every Affinia hotel?
Yes – we want our guests to stay connected. Wi-Fi is available in the lobby of all hotels, and access to in-room Wi-Fi is included as part of the Hotel Facilities Fee.
Does Affinia offer room service?
Room service is available at all Affinia hotels. However, hours and offerings may vary based on location. Visit the website of your hotel of choice for more information.
Do you serve breakfast? How much do you charge for breakfast?
Join us for a breakfast buffet in the Club Room -served daily from 7-10:30AM; $17.95 for adults and $8.95 for kids. Head up to the Club Room, sign in, and you’ll be good to go.
Do you have a restaurant?
While there is no restaurant onsite, we are pleased to offer our guests breakfast in our Club Room located on the second floor. We also provide room service for our guests from 11:00AM-11:00PM, which includes entrees ranging from classic Caesar Salads to Angus Beef Burgers. Our sister restaurant, The National Bar & Dining Rooms is right just up the block, and all Affinia guests get a 10% discount for dinner by showing their room key.
Also, our Midtown Manhattan locale can’t be beat. With so many great restaurants in every direction, take your pick. Can’t decide, check out our Neighborhood Guide to find the right one for you!
What is Affinia’s smoking policy?
All Affinia hotels are smoking-free environments. Smoking in your room will result in a $300 fine.
Do Affinia hotels offer business services?
Yes – access to business services, including high-speed internet, scanning and printing, is included in your Hotel Facilities Fee.
Are there fitness centers in Affinia hotels?
Yes – all Affinia hotels feature state-of-the-art health and fitness centers. Access to these facilities are included in your Hotel Facilities Fee.
What is Social Sips?
Every Affinia hotel offers a nightly wine hour from 5-6pm hosted by the hotel’s staff – perfect for winding down during the day or mingling with other guests. This amenity is included in your Hotel Facilities Fee. Visit the Social Sips program page for more details. *Note: guests must be 21+ to participate.
Can I bring my pet?
Absolutely! All of the Affinia hotels are pet-friendly. Check out Affinia’s VIPaws Program for more details.
Is there a limit to how long I can stay at an Affinia hotel?
Not at all – Affinia welcomes guests to stay for as long as they like, whether it’s a day, a week, a month, or even longer. Visit our Services & Amenities page to learn more about extended stays.
Is there a refrigerator in the standard guestrooms?
All of our guestrooms have a minifridge which acts as a cooler. If a larger refrigerator is preferred, we recommend choosing one of our suites. The Cupboard, located in our lobby, is stocked with snacks and beverages from pretzels and popcorn, to coffee and seltzer. It’s available 24/7, and the perfect pick-me-up before heading into the city or back up to your room.
Can you hear the street noise from your room? What’s the quietest room type you have?
NYC is a vibrant city with exciting energy throughout its streets, but to reduce the exterior noise, our windows are double paned. If you’re extremely sensitive, a guest can put in a request for an interior facing room, which tends to be quieter.
What is the “Hotel Facilities Fee” included on my bill?
Fifty Hotel & Suites, Hotel Facilities Fee is $39 plus tax per room, per night and provides you with the following amenities:
- $10 daily food and drink credit to our Cupboard
- Daily Wine Hour during Social Sips from 5-6pm
- Wireless internet access for all of your devices
- 10% off dinner at Celebrity Chef Geoffrey Zakarian’s The National Bar & Dining Rooms
- Complimentary package handling/storage prior to and during your stay for up to three (3) pieces
- Business services, including printing
- Local and domestic long distance calls
- 24/7 access to our state-of-the-art fitness centers
*Must be redeemed daily, credit may not be rolled over
**Fee is exclusive of service gratuities
Is there a fee to have more than three packages delivered/held at the hotel?
We are happy to receive/hold up to 3 packages on behalf of our guests, 2 days prior to arrival and during their stay. There is a flat fee per package per day over the three complimentary packages and packages sent more than two days prior to arrival are subject to refusal or storage fees of an additional $7.50 per box per day:
- Small $5 (up to 15”x11”x3”)
- Medium $7.50 (up to “18×13”x3”)
- Large $10 (anything over)
Where can I learn about Affinia’s special offers and promotions?
Affinia offers a wide variety of seasonal and hotel-based promotions and special offers, which are updated regularly – visit the Special Offers page to learn more or sign up to receive insider offers to find one that is just right for you.
Do you provide cribs? Is there a charge?
We offer Pack-n-Plays at no charge. Please speak to the front desk to make arrangements.
How do we reserve the Affinia Bikes?
Fifty Hotel & Suites does not participate in the bike program. Please check here to see which Affinia hotel does.
What is the Affinia Junior program?
At Affinia, we want everyone’s stay to be as comfortable and pleasant as possible – and that includes our youngest guests as well! Our Affinia Junior program guarantees a memorable NYC experience for the entire family. Visit the Affinia Junior program page for more information.
What is the Affinia FreshDirect Grocery Service?
We teamed up with FreshDirect to provide grocery services for our guests. This service is available at all Affinia Hotels – visit the FreshDirect Grocery Service information page to learn more.
Do you have coin laundry facilities available onsite?
Yes, we have a laundry facility, onsite. Our machines are operated by a credit card.
How long does it take to get to Central Station from your hotel?
Grand Central Station is just one subway stop via the 6 train, which is right around the corner from our hotel, or 8 blocks walking. The address is 42nd Street and Lexington.
Do the hotels offer valet services?
Valet Parking ranges from $55-$66 per 24-hour period for cars, $65-$75 for SUVs and minivans. In-and-out privileges are not included.
How close are you to MSKCC?
Memorial Sloan Kettering Cancer Center has a couple of locations. The MSKCC Rockefeller Pavilion on 53rd Street is just 3 short blocks away. The MSKCC on 64th Street is one subway stop away via the 6 subway – right around the corner from our hotel.
When was the last renovation?
A full hotel transformation was recently completed, where we invested more than $19M to upgrade the rooms, the public spaces, and to add a rotating art collection in the Club Room. From hand-blown mobile to works of abstract expressionism, Fifty is home to a curated collection of pieces by local artist. Enjoy spectacular art pieces in the lobby, Club Room and Den and touches weaved throughout all of Fifty’s rooms and suites.
What should I do and see during my stay?
Check out our Affinia Happenings blog for more information about some of the best local events and attractions you definitely won’t want to miss during your stay in NYC.
General Reservations: 1.866.233.4642
Fifty Hotel & Suites
Address: 155 East 50th Street, New York, NY 10022
Front Desk: 212.751.5710
Shelburne Hotel & Suites
Address: 303 Lexington Avenue, New York, NY 10016
Front Desk: 212.689.5200
Gardens Suites Hotel
Address: 215 East 64th Street, New York, NY 10065
Front Desk: 212.355.1230