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FAQs

Sonesta New York takes our corporate responsibility seriously. That’s one reason we are pleased to be a part of the « Hospitality for Hope » and « Safe Stay » initiatives recently launched by the national hotel industry to provide hope and enhanced cleaning hotel practices and workplace protocols to meet the challenges presented by COVID-19. Learn more.

What time can I check-in and check-out?

Check-in time is 3PM, check-out is at 12PM.

What's the hotel's reservation cancellation policy?

Although we’d love for you to stay with us, we know things may come up. Hotel cancellation policies vary based upon rate and location – contact your hotel for more information.

Is there Wi-Fi access in every Affinia hotel?

Yes – we want our guests to stay connected. Wi-Fi is available in the lobby of all hotels, and access to in-room Wi-Fi is included as part of the Hotel Facilities Fee.

What is Affinia's smoking policy?

All Affinia hotels are smoking-free environments. Smoking in your room will result in a $300 fine.

Do Affinia hotels offer business services?

Yes – access to business services, including high-speed internet, scanning and printing, is included in your Hotel Facilities Fee.

Are there fitness centers in Affinia hotels?

Yes – all Affinia hotels feature state-of-the-art health and fitness centers. Access to these facilities are included in your Hotel Facilities Fee.

Can I bring my pet?

Absolutely! All of the Affinia hotels are pet-friendly. Check out Affinia’s VIPaws Program for more details.

Is there a limit to how long I can stay at an Affinia hotel?

Not at all – Affinia welcomes guests to stay for as long as they like, whether it’s a day, a week, a month, or even longer. Visit our Services & Amenities page to learn more about extended stays.

Where can I learn about Affinia's special offers and promotions?

Affinia offers a wide variety of seasonal and hotel-based promotions and special offers, which are updated regularly – visit the Special Offers page to learn more or sign up to receive insider offers to find one that is just right for you.

What is the Affinia Junior program?

At Affinia, we want everyone’s stay to be as comfortable and pleasant as possible – and that includes our youngest guests as well! Our Affinia Junior program guarantees a memorable NYC experience for the entire family. Visit the Affinia Junior program page for more information.

What is the Affinia FreshDirect Grocery Service?

We teamed up with FreshDirect to provide grocery services for our guests. This service is available at all Affinia Hotels – visit the FreshDirect Grocery Service information page to learn more.

Do the hotels offer valet services?

Valet Parking ranges from $55-$66 per 24-hour period for cars, $65-$75 for SUVs and minivans. In-and-out privileges are not included.

What should I do and see during my stay?

Check out our Neighborhood Guide for more information about what to see and do during your stay. From restaurants to attractions, we’ve got you covered during your stay in NYC.

What is the "Hotel Facilities Fee" included on my bill?

Facility fee includes the following components:

  • $10 daily credit to our Cupboard
  • Access to UV Sanitizers
  • Wireless internet access for all of your devices
  • Package handling/storage prior to and during your stay for up to five (5) pieces
  • Business services, including printing
  • Local and domestic long-distance calls
  • 24/7 access to our state-of-the-art fitness centers
  • Access to Affinia bikes (where applicable)
  • **Fee is exclusive of service gratuities
Is there a fee to have more than five packages delivered/held at the hotel?

We are happy to receive/hold up to five packages on behalf of our guests leading up to and during their stay.

  • Small $5 (up to 15”x11”x3”)
  • Medium $7.50 (up to “18×13”x3”)
  • Large $10 (anything over)

General Reservations: 1.866.233.4642

Fifty Hotel & Suites
Address: 155 East 50th Street, New York, NY 10022
Front Desk: 212.751.5710

Shelburne Hotel & Suites
Address: 303 Lexington Avenue, New York, NY 10016
Front Desk: 212.689.5200

Gardens Suites Hotel
Address: 215 East 64th Street, New York, NY 10065
Front Desk: 212.355.1230

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