Stay in the know
Frequently Asked Questions
We like our guests, present and future, to be ‘in the know’ for all things Affinia. Whether you’re looking to stay on the Upper East Side or in Midtown Manhattan, each Affinia hotel offers a unique NYC experience. Find out if our hotels are just right for you with these Frequently Asked Questions.
What time can I check-in and check-out?
Check-in time is 3PM, check-out is at 12PM.
What’s the hotel’s reservation cancellation policy?
Although we’d love for you to stay with us, we know things may come up. Hotel cancellation policies vary based upon rate and location – contact your hotel for more information
Is there Wi-Fi access in every Affinia hotel?
Yes – we want our guests to stay connected. Wi-Fi is available in the lobby of all hotels, and access to in-room Wi-Fi is included as part of the Hotel Facilities Fee.
Does Affinia offer room service?
Room service is available at all Affinia hotels. However, hours and offerings may vary based on location. Visit the website of your hotel of choice for more information.
What is Affinia’s smoking policy?
All Affinia hotels are smoking-free environments. Smoking in your room will result in a $300 fine.
Do Affinia hotels offer business services?
Yes – access to business services, including high-speed internet, scanning and printing, is included in your Hotel Facilities Fee.
Are there fitness centers in Affinia hotels?
Yes – all Affinia hotels feature state-of-the-art health and fitness centers. Access to these facilities are included in your Hotel Facilities Fee.
What is Social Sips?
Every Affinia hotel offers a nightly wine hour from 5-6pm hosted by the hotel’s staff – perfect for winding down during the day or mingling with other guests. This amenity is included in your Hotel Facilities Fee. Visit the Social Sips program page for more details. *Note: guests must be 21+ to participate.
Can I bring my pet?
Absolutely! All of the Affinia hotels are pet-friendly. Check out Affinia’s VIPaws Program for more details.
Is there a limit to how long I can stay at an Affinia hotel?
Not at all – Affinia welcomes guests to stay for as long as they like, whether it’s a day, a week, a month, or even longer. Visit our Services & Amenities page to learn more about extended stays.
What is the “Hotel Facilities Fee” included on my bill?
Our Hotel Facilities Fee is $39 plus tax per room, per night and provides you with the following amenities:
$10 daily food and drink credit to our Cupboard or Corner Store*
Daily Wine Hour during Social Sips from 5-6pm
Wireless internet access for all of your devices
10% off dinner at Celebrity Chef Geoffrey Zakarian’s The National Bar & Dining Rooms
In-room gourmet coffee and tea offerings
Complimentary package handling/storage prior to and during your stay for up to three (3) packages
Business services, including printing
Local and domestic long distance calls
24/7 access to our state-of-the-art fitness centers
Access to Affinia bikes (where applicable)
*Must be redeemed daily, credit may not be rolled over
**Fee is exclusive of service gratuities
Is there a fee to have more than three packages delivered/held at the hotel?
We are happy to receive/hold up to three packages on behalf of our guests leading up to and during their stay. There is a flat fee per package per day over the three complimentary packages and packages sent more than two days prior to arrival are subject to refusal or storage fees of an additional $7.50 per box per day:
Small $5 (up to 15”x11”x3”)
Medium $7.50 (up to “18×13”x3”)
Large $10 (anything over)
Where can I learn about Affinia’s special offers and promotions?
Affinia offers a wide variety of seasonal and hotel-based promotions and special offers, which are updated regularly – visit the Special Offers page to learn more or sign up to receive insider offers to find one that is just right for you.
What is the Affinia Bike Program?
Access to Affinia’s Bike Program is included in your Hotel Facilities Fee. Participation varies by location. Check out the Bike Program information page to learn more.
What is the Affinia Junior program?
At Affinia, we want everyone’s stay to be as comfortable and pleasant as possible – and that includes our youngest guests as well! Our Affinia Junior program guarantees a memorable NYC experience for the entire family. Visit the Affinia Junior program page for more information.
What is the Affinia FreshDirect Grocery Service?
We teamed up with FreshDirect to provide grocery services for our guests. This service is available at all Affinia Hotels – visit the FreshDirect Grocery Service information page to learn more.
Do the hotels offer valet services?
Valet Parking ranges from $55-$66 per 24-hour period for cars, $65-$75 for SUVs and minivans. In-and-out privileges are not included.
What should I do and see during my stay?
Check out our Affinia Happenings blog for more information about some of the best local events and attractions you definitely won’t want to miss during your stay in NYC.
General Reservations: 1.866.233.4642
Fifty Hotel & Suites
Address: 155 East 50th Street, New York, NY 10022
Front Desk: 212.751.5710
Shelburne Hotel & Suites
Address: 303 Lexington Avenue, New York, NY 10016
Front Desk: 212.689.5200
Gardens Suites Hotel
Address: 215 East 64th Street, New York, NY 10065
Front Desk: 212.355.1230